At 24ph, your privacy is not an afterthought — it's built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
Your Rights Matter: Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by 24ph. This policy explains how to exercise those rights.
All data transmitted between your device and 24ph is protected by TLS encryption. Your financial details and personal information are never sent or stored in plain text.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. Submit a request anytime through 24ph support.
24ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data stays within the 24ph ecosystem.
We only collect the personal data that is strictly necessary to operate your account, process transactions, and comply with Philippine gaming regulations.
24ph complies with the Philippine Data Privacy Act of 2012 (RA 10173) and applicable anti-money laundering regulations, which require certain data retention and verification procedures.
Promotional communications from 24ph are always opt-in. You can unsubscribe from marketing emails or SMS at any time through your account settings or by contacting support.
24ph ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the 24ph online gaming platform, accessible at 24ph.app. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you register for an account, make a deposit, place a wager, or otherwise interact with the 24ph Platform.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By creating a 24ph account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of the Philippine Data Privacy Act of 2012, 24ph is the personal information controller responsible for your personal data collected through the 24ph Platform. Our designated Data Protection Officer (DPO) can be contacted at the email address provided in Section 14 of this Policy.
If you have any questions, concerns, or requests relating to your personal data, you may contact our DPO directly. We are committed to responding to all data-related inquiries within a reasonable timeframe, and no later than fifteen (15) business days from receipt of your request.
When you register for a 24ph account or use our services, we collect the following categories of personal data that you provide to us:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address, home address | Account communications, transaction notifications, support |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Processing deposits and withdraw als, fraud prevention |
| KYC Documents | Photo ID scans, proof of address, selfie verification | Identity verification, regulatory compliance |
| Gaming Data | Deposit history, wager history, game preferences, win/loss records | Account management, responsible gaming monitoring, dispute resolution |
When you access the 24ph Platform, we automatically collect certain technical data about your device and browsing activity, including:
We may receive personal data about you from third-party sources, including payment processors (such as GCash and PayMaya), identity verification service providers, and fraud prevention agencies. This data is used solely to verify your identity, process transactions, and protect the integrity of the 24ph Platform.
24ph uses your personal data only for the purposes for which it was collected or for compatible purposes that you would reasonably expect. Specifically, we use your data to:
No Automated Decision-Making: 24ph does not make solely automated decisions that produce significant legal effects on you without human review. Account suspensions flagged by automated systems are always reviewed by a member of our compliance team before action is taken.
Under the Philippine Data Privacy Act of 2012, 24ph processes your personal data on the following legal bases:
24ph shares your personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
24ph may be required to disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law or in response to a valid legal process. We will notify you of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of 24ph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
24ph does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Full stop.
Cross-Border Transfers: Some of our service providers may process your data outside the Philippines. Where this occurs, 24ph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
Cookies are small text files placed on your device when you visit the 24ph Platform. They help us recognize your browser, remember your preferences, and understand how you interact with our site. We also use similar technologies such as web beacons and local storage for comparable purposes.
You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the 24ph Platform, including your ability to log in and place wagers.
24ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Financial Transaction Records | 10 years from transaction date | Anti-money laundering regulations |
| KYC Documents | 5 years after account closure | Regulatory requirement |
| Gaming History | 5 years from date of activity | Dispute resolution, responsible gaming |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Technical / Log Data | 12 months | Security monitoring |
After the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.
24ph implements a range of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 24ph will notify the National Privacy Commission (NPC) and affected players within the timeframes required by the Philippine Data Privacy Act.
Your Role in Security: While 24ph takes every reasonable precaution to protect your data, you also play an important role. Keep your 24ph login credentials confidential, use a strong and unique password, and contact support immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 24ph:
To exercise any of the above rights, please contact our Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within fifteen (15) business days.
The 24ph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 24ph Platform, please contact our support team immediately.
The 24ph Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 24ph Platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.
24ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered players by email and post a prominent notice on the Platform prior to the changes taking effect.
The date at the top of this Policy indicates when it was last revised. Your continued use of the 24ph Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 24ph Data Protection Officer:
For complaints that remain unresolved after contacting 24ph, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.
Your Data is Safe at 24ph.
Your Privacy, Our Priority.
Now that you know how 24ph handles your personal data, you can play with full confidence. Join thousands of Filipino players who trust 24ph for a secure, fair, and transparent gaming experience.
By registering, you confirm you are 21 years of age or older and agree to our Privacy Policy and Terms & Conditions.